Refund policy
First of all we would like to note that customer satisfaction is a very high priority at DesignBro. We value our customers, and want to deliver you the design you’ll love. Contact us prior to considering a refund, as we can help in almost all cases.
The Client can be given a refund in these cases:- When the client is unsatisfied with the works delivered and requests the refund to the DesignBro team no later than 5 days into the design stage
- Client selects a finalist
- Client mentions to a designer they will work with designer / pick designer as a finalist / select designer as a winner
- Client has allowed the project to timeout
All refunds are at the discretion of the Support Executive at DesignBro.
When Client opts for a money back guarantee- Client will not be able to use (in any way shape or form) any of the designs presented.
DesignBro cannot issue a refund on any NDA agreements.
DesignBro cannot issue a refund on any one on one projects.
DesignBro cannot issue refunds on any extra time or spots purchased.
DesignBro cannot issue refunds on subscription services. However you can cancel these at which moment they expire at the end of the term.
No refunds can be given on our Full Agency Service (Gency) as these services are made-to-order.
DesignBro charges a one-time administration fee of $25 to process the refund (this will be deducted from the receivable).